The second-hand marketplace Shoppers Express Frustration Regarding Sizing Changes
Vinted users have been reacting angrily after an update resulted in products showing incorrect sizing.
This online marketplace has updated its measurement guidelines for women's and children's clothes without notifying all users about the change.
Social Media Reaction
Many shoppers and sellers have taken to social media claiming that product pages now present a different size category compared to what was initially listed because of the remapping.
The company said the new system was more in line with comparable marketplaces.
It has advised users to check their listings and update the measurements by hand if necessary, which has left users frustrated.
Measurement Approach Modifications
Before the change, the measurements included numerical and alphabetical indicators, like S/8 or M/10.
The new system has a letter and a range like S/UK 8-10.
With some products, the sizing has been recategorised - for example a size L used to be a 12 but now shows as UK 16-18.
Member Stories
Frankie Bridger, who creates plus-size fashion videos, said the change "makes both selling and buying harder".
"Not many brands say XL is a 20-22," as the platform currently indicates.
A different member, from Glasgow, stated items she posted with size 14 tags were appearing on the platform as larger sizing 20-22.
"If anyone [who is] size 20-22 buys them they're going to be very disappointed," she explained.
Necessary Adjustments
Charlotte Lunn, based in Derby, said she had been left angered due to the update requiring manual adjustment the measurements for "each individual item".
"For me this is particularly frustrating, because of my ongoing medical condition and platform income has been essential for me since losing part of my income," she explained.
Platform Context
The platform boasts over 100 million users, comprising 18 million UK members.
It has emerged as a preferred choice versus similar marketplaces including eBay and Depop.
This isn't the first time that an unexpected update on the platform has faced criticism: earlier, Vinted reversed a change to its shipping options after backlash from users.
